Payment / Shipping

Shipping Prices

$6.95 for all orders under $99

Free Shipping for all orders over $99

At this time we ship only to the 48 contiguous US states. We hope to expand this in the near future.

Payment Policy

Accepted Methods of Payment:

PayPal

Credit Card (Visa, Master Card, Discover, American Express)

Credit Card Charges: Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.

Privacy Policy

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Shipping

Orders are shipped by USPS, UPS, and FedEx. Some orders may be delivered by multiple carriers.

Return, Refund and Exchange Policies

Despite our best efforts, occasionally we make mistakes. We will incur all return shipping charges for our errors. Our intention is to remedy such situations as quickly as possible.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

Please send an email to: customercare@truenorthchild.com to return or exchange a product. Please include your order information and the reason for the return. We will promptly reply with return shipping information.

Reasons for Returns

Wrong item sent (We pay the shipping)
Wrong item ordered (You pay the shipping)
Not satisfied for other reasons (You pay the shipping. A full refund given within two days after return)

Exceptions

Merchandise that has been damaged will not be accepted for return or exchange.

 

Why Choose True North Child?

Happy happens when a beautiful toy is matched to a child with thought and love.

Here you can find insight and understanding about your remarkable 3-6 year old child.

Here you can find simple and meaningful ways to support their growing emotions, brain and body.

True North Child wants to help families find the confidence to stride through the universe of random toys to find the one that is…just right.

guaranteed